Hello community,
I am a customer of Hello Mobile. I recently received a message from the provider saying they updated their network and they want to change the sim for the upgraded network. But they sent me a sim with a different number. I want to use my current number. I tried to reach out to them, but it seems there chat service and phone customer service do not exist anymore. I am receiving messages that I must activate the sim by Nov 8th, otherwise I will lose the service. How do I have this concern addressed when there is no customer service? I don't want to change my current number, it's so important to me to have this phone number. Please kindly advise me my options.
Thanks!
I am a customer of Hello Mobile. I recently received a message from the provider saying they updated their network and they want to change the sim for the upgraded network. But they sent me a sim with a different number. I want to use my current number. I tried to reach out to them, but it seems there chat service and phone customer service do not exist anymore. I am receiving messages that I must activate the sim by Nov 8th, otherwise I will lose the service. How do I have this concern addressed when there is no customer service? I don't want to change my current number, it's so important to me to have this phone number. Please kindly advise me my options.
Thanks!
Statistics: Posted by civility — Thu Oct 24, 2024 6:01 pm — Replies 9 — Views 692