I've previously posted this (although this is updated) in the brokerage bonus topic in Investing - Theory, News, & General (since that's what had me interested in Wells Fargo) but it got no responses there and probably wasn't the best place for it. So somewhat reworded for here:
I opened a Wells Fargo checking account in branch Thursday but since then, nothing but problems. Attempting to create an online sign-on reached a message "There was a problem on our end. Please try again a little later" (successfully made it through entering SSN and DOB and having it text a code. Error message was after entering the code).
Friday morning, I called their support who created a username for me and directed me to the password reset system to create an initial temp. password but after entering the username they created and the temp. password, again "There was a problem on our end. Please try again a little later." A follow-up call was no help. I called my "Premier Banker" who handled the account opening and met with him again that afternoon. He in turn was able to get to a part of their Online Banking Tech Support not reachable to us mortals and I gather from what he in turn told me that it's some sort of known issue (no idea how many customers affected - my guess is just certain new customers get bit by it). He told me they hoped to have it fixed by Tuesday (tomorrow) but I'm not optimistic.
I know I should be staying away from Wells Fargo but a $2,500 new money bonus was too good to pass up and with the current Fidelity issues, getting our money spread out seems like a good idea.
Anyone else ever had a similar issue? If so, do you recall how it got resolved.
I opened a Wells Fargo checking account in branch Thursday but since then, nothing but problems. Attempting to create an online sign-on reached a message "There was a problem on our end. Please try again a little later" (successfully made it through entering SSN and DOB and having it text a code. Error message was after entering the code).
Friday morning, I called their support who created a username for me and directed me to the password reset system to create an initial temp. password but after entering the username they created and the temp. password, again "There was a problem on our end. Please try again a little later." A follow-up call was no help. I called my "Premier Banker" who handled the account opening and met with him again that afternoon. He in turn was able to get to a part of their Online Banking Tech Support not reachable to us mortals and I gather from what he in turn told me that it's some sort of known issue (no idea how many customers affected - my guess is just certain new customers get bit by it). He told me they hoped to have it fixed by Tuesday (tomorrow) but I'm not optimistic.
I know I should be staying away from Wells Fargo but a $2,500 new money bonus was too good to pass up and with the current Fidelity issues, getting our money spread out seems like a good idea.
Anyone else ever had a similar issue? If so, do you recall how it got resolved.
Statistics: Posted by lstone19 — Mon Oct 28, 2024 8:26 pm — Replies 3 — Views 359