I know this seems trivial, but I wanted to clean up my Vanguard account, and there I have a bank that I connected with years ago so that I could transfer to and from for my Dad, as he was dying and I was his POA. He died in 2020. As I was trying to cleanup my Vanguard account, I saw this bank, and tried to remove it. The site would not let me, it said I had to delete automatic transactions first. I went to look for such, there are none. The only account that used that bank has had zero balance and no transactions since October 2020. I first messaged Vanguard. After 3 messages back and forth, they concluded that there were no automatic transactions. Duh. So they had me call, and after explaining and the representative concurring that it was probably a programming bug, they transferred to me to IT/programming, and was told it was a coding problem. They put in a work ticket, said the bank would be deleted withing two weeks. I call back in two weeks since it has not been deleted. I was told by Friday (3 days) it would be deleted. It's now greater than 3 weeks, bank still shows, still tells me I have to stop automatic transactions.
Is this the new norm? I cannot remove a bank that hasn't had anything back and forth since my Dad died in late 2020. I'm just trying to get rid of loose ends, and Vanguard said they would delete the bank. It's still there.
Is this the new norm? I cannot remove a bank that hasn't had anything back and forth since my Dad died in late 2020. I'm just trying to get rid of loose ends, and Vanguard said they would delete the bank. It's still there.
Statistics: Posted by MarScience — Mon Nov 04, 2024 8:56 pm — Replies 1 — Views 390