We have a checking account at Chase.
My wife wanted to transfer money from the account to our checking account at our brokerage.
- the link was verified by Chase by sending two small deposits and withdrawal
- the next day she tried to send $xxx.xx to the brokerage
- the next day we found out that it was rejected and cancelled by Chase. No reason was given.
The next day I tried to do the same from my end of the Chase checking account (they require two logins for Joint accounts).
- I went through the same process and this time I tried to transfer $1,xxx.xx
- the next day we found out that it was rejected and cancelled by Chase too. No reason was given.
I called Chase customer support and spent an exciting hour with them. However, I was not able to get a reasonable explanation to the rejections.
They tried to brush me off by saying that I should find a different way to transfer the money.
It seems that they have a preference that clients should not transfer money (the push method). They want that we should use checks, pull the money from the brokerage side or do a wire transfer.
Tomorrow or Friday someone higher up (above the supervisor that I have talked with) supposed to call me. Hopefully they can resolve it for us.
Did anyone else had similar experience?
What do you suggest that we should do?
My wife wanted to transfer money from the account to our checking account at our brokerage.
- the link was verified by Chase by sending two small deposits and withdrawal
- the next day she tried to send $xxx.xx to the brokerage
- the next day we found out that it was rejected and cancelled by Chase. No reason was given.
The next day I tried to do the same from my end of the Chase checking account (they require two logins for Joint accounts).
- I went through the same process and this time I tried to transfer $1,xxx.xx
- the next day we found out that it was rejected and cancelled by Chase too. No reason was given.
I called Chase customer support and spent an exciting hour with them. However, I was not able to get a reasonable explanation to the rejections.
They tried to brush me off by saying that I should find a different way to transfer the money.
It seems that they have a preference that clients should not transfer money (the push method). They want that we should use checks, pull the money from the brokerage side or do a wire transfer.
Tomorrow or Friday someone higher up (above the supervisor that I have talked with) supposed to call me. Hopefully they can resolve it for us.
Did anyone else had similar experience?
What do you suggest that we should do?
Statistics: Posted by big bang — Thu Nov 21, 2024 1:03 am — Replies 3 — Views 508