Personal Investments • Did My Fidelity Rep Fire Me?

DW & I, both have accounts at Fidelity plus our joint brokerage. Together, we have a sizable amount of $$'s serviced by Fidelity. For many years, we have had a local office Fidelity Rep assigned to us. Every time we log in, we would see his smiling face in the upper right-hand corner with phone number for contact. Numerous quarterly contacts by this Rep and/or an associate from the team for a review of our holdings would result in my canned response of "No thanks, I am DIY and manage my own funds". One time an associate of the local team called, and I actually had a question about RMD's for Inherited IRA's. While the associate did not have an answer for me, they were able to conference in a dedicated Fidelity IRA Specialist who had a complete and accurate answer for me. Another time when visiting the local Fidelity office to deposit a large check from a property sale, my assigned Rep came out from back to meet face-to-face and provided me insight that using the Fidelity Money Market Fund Premium Class (FZDXX) would provide me good returns. I was appreciative to the recommendation. I have also received the TurboTax free each year of this relationship, so perhaps the Rep was responsible for this action. Overall, the two times I needed help the Local Fidelty Rep's were somewhat helpful. Additionally, for the past 3-4 years the Fidelity Rep has hosted a Saturday morning new release movie showing in November at a local high-end theater for clients. We would attend, shake hands with the Fidelity Team, eat some popcorn and watch a good movie at no cost. It occurred to me this AM, that I had not received an invite for the November movie this year and it got me thinking. I have not heard from this Rep or an associate since maybe this past spring. I logged into both DW's and my accounts and noticed the Rep's smiling face was no longer there on our summary page. No assigned rep or anything similar. Huh!

Question to the forum - Have other's had similar removal of an assigned Fidelity Rep? Is this due to a Fidelity change in direction or something more associated to us individually? While it's not all that disappointing to me as the amount calls has now gone to zero, I will miss the free movie and maybe the annual free TurboTax. I realize that our accounts where non-money makers for Fidelity, but this seems odd.

Edit - Yes, the assigned Rep is still employed by the local Fidelity Office with same title and contact info as currently viewed on the Fidelity site for "Find an Advisor".

Statistics: Posted by AllMostThere — Thu Dec 05, 2024 4:37 am — Replies 8 — Views 1118

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